Title VI Complaint Procedure
Federal law prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, age, or disability in any SCTA program or activity. This prohibition applies to the SCTA, its contractors, consultants, and anyone else who acts on behalf of the SCTA.
Any person who believes they have experienced discrimination based on race, color, national origin, sex, sexual orientation, age, or disability by the SCTA may file a Title VI complaint. The following procedures outline the process for filing and investigating such complaints.
The SCTA Title VI Coordinator will process complaints received no more than 180 days after the alleged incident. The Title VI Coordinator will process complaints that are complete, and include the complaint’s contact information, details of the alleged discrimination, and the complainant’s signature.
How to Submit a Complaint
Three (3) submission options
Title VI Coordinator
Sonoma County Transportation Authority
411 King Street
Santa Rosa, CA 95404
Provide the following in your written or verbal account of the alleged discrimination
File your complaint within 180 calendar days of the alleged discriminatory incident. SCTA will confirm receipt of your complaint within 5 business days. The investigation will be completed within 60 days. You will receive a written response with the investigation findings.
Complaint Processing and Investigation
The SCTA Title VI Coordinator will follow these steps when handling complaints:
