Accessibility Assistance

The Sonoma County Transportation Authority uses the Section 508 standards as guidelines for pages within our website. We are actively engaged in the ongoing process of testing, developing, and updating our website for compliance with these accessibility standards.

If you have a disability and the format of any material on our website interferes with your ability to access information on this site contact:

Drew Nichols, Administrative Assistant
411 King Street
Santa Rosa, CA 95404

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Phone: (707) 565-5373
FAX: (707) 565-5370
CA Relay Service: 711

To enable us to respond in a manner that will be of most help to you, please indicate:

The nature of the accessibility need
Your preferred format (electronic format, large print, etc.)
The web address of the requested material
Your full contact information, so we can reach you if questions arise while fulfilling your request

For more information, refer to County of Sonoma´s ADA Title II Equal Access Information.

NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the Sonoma County Transportation Authority (“SCTA”) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: SCTA does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: SCTA will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in SCTA’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: SCTA will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in SCTA offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of SCTA, should contact the SCTA as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the SCTA to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of SCTA is not accessible to persons with disabilities should be directed to Drew Nichols, ADA Coordinator.

SCTA will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

SCTA Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the SCTA. The SCTA’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Drew Nichols, ADA Coordinator, SCTA Clerk of the Board
drew.nichols@scta.ca.gov

Within 15 calendar days after receipt of the complaint, Drew Nichols or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Drew Nichols or his designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the SCTA and offer options for substantive resolution of the complaint.

If the response by Drew Nichols or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to Chair of the Board of Directors, or their designee.

Within 15 calendar days after receipt of the appeal, the Chair of the Board or their designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Chair of the Board or their designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Drew Nichols or his designee, appeals to the Chair of the Board of Directors or their designee, and responses from these two offices will be retained by the SCTA for at least three years.

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